Last updated:

June 11, 2019

 

RDA expiry date: 31/12/2019

 

This retention and disposal authority covers records documenting the function of investigating complaints about Victorian government departments, most statutory authorities and local government.

Functions in PROS 05/01:

  • ENQUIRIES AND COMPLAINTS MANAGEMENT
  • COMPLIANCE MONITORING
  • PARLIAMENTARY REFERRALS
  • DELEGATION MANAGEMENT.

 

Keywords: complaints, investigations, ombudsman.